It has recently come to light that certain counterfeit imitations of Pax by Ploom contain plastic materials which may not be stable at operating temperature. Ploom suggests that any consumers who have purchased counterfeit imitations discontinue their use immediately.
It is Ploom's highest priority to protect our customers from poorly performing and potentially unsafe counterfeit devices. We are committed to prosecuting infringing entities through all measures available, including legal action when necessary, in an effort to protect business partners and consumers.
We have initiated legal action against several counterfeit manufacturers in China. More information has been released publicly, and is available for download in the form of a press releases on our support page. Simply enter your email in the "Press Kit" box and the documents will be made available for download.
Additionally, you can read the press release detailing our action directly on the wire here.
Ploom is dedicated to ensuring that our customers receive the modern technologies, beautiful design and world-class support that encompass the brand. Please visit our homepage and use the Ploom Authorized Retailer tab to locate the nearest retailer to you.