The fight against unauthorized sales and counterfeiting is a long-term commitment to quality and service by Ploom. Ploom is dedicated to ensuring Ploom customers receive the modern technologies, beautiful design and world-class support that encompass the brand.
Ploom advises consumers to be cautious when purchasing devices from unauthorized resellers as the quality, reliability and safety of these products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine Ploom products.
Ploom has a devoted team who actively pursues and investigates unauthorized resellers and counterfeiters in an effort to protect customers and business partners. By finding counterfeiters and taking legal action against them, we’re doing our part since many people do not understand the global ramifications of counterfeiting, or the cycle of abuse they are supporting when purchasing counterfeit goods.
While Ploom would like to help the victims of counterfeiting we’re not able to reimburse money used to purchase infringing goods since such goods were not bought from Ploom, nor do we assist with the resolution of disputes, including assistance with PayPal or credit card refunds.
Contact Ploom to learn more about authorized dealers as any product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not guaranteed under warranty.